Initial assessments, post-operative rehab blocks and routine follow-ups all end the same way: the patient walks out happy and never gets around to leaving a review. Revii sends the invite for you, so your Google profile keeps pace with the work your clinic is actually doing.
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Most people looking for a physio are sore, short on patience, and choosing between three clinics within a few suburbs of home. Your Google profile is usually what settles it.
92%
Of consumers read online reviews before choosing a local business. Someone searching for a physio after a shoulder injury is doing exactly that before they ring anyone.
84%
Of people trust online reviews as much as a personal recommendation. Even a patient holding a GP referral will usually compare nearby clinics on Google before booking in.
72%
Of customers won't take action until they read a positive review. For a clinic, that action is picking up the phone and booking the initial assessment.
Your reception team is booking, rebooking, processing HICAPS claims and answering the phone. Asking them to chase reviews on top of that is exactly why it never happens. Revii runs in the background instead.
We connect Revii to your practice management system on the setup call. When an appointment is marked as attended or the invoice is finalised, the review sequence starts on its own, with no button for reception to remember.
The patient receives a personalised SMS a set time after they leave, linking straight to your Google review box. It takes under 15 seconds on a phone, and you choose the delay so nothing lands mid-treatment. An email reminder follows if the link isn't opened.
Revii drafts a reply to every review in your clinic's voice for you to approve, and reports which locations and practitioners are generating feedback. Anything displayed on your own website is set up to match your advertising obligations as a registered practitioner.
Kara
Founder, Revii
Hi, I'm Kara from Revii. After five years working with Australian service businesses, the pattern in physiotherapy is always the same: patients rate their physio highly and tell their friends, but nobody thinks to leave a review once the pain is gone and they've stopped coming in.
Revii closes that gap. Setup is a 20-minute Zoom call. We connect your practice management software, write the message templates with you, and keep the wording focused on the patient experience side so your clinic stays comfortable with everything that goes out.
Book Your Setup Call With KaraWhat physiotherapy practice owners ask us before switching on automated review collection.
About 20 minutes on a Zoom call. We connect your practice management software, set the timing and wording of your invites, and link your Google Business Profile. Most clinics have invites going out the same week.
Yes. Revii connects with the Australian allied health platforms clinics actually use, including Cliniko, Nookal, Halaxy, Power Diary and Splose, along with accounting tools like Xero and MYOB. If your practice management system isn't on that list, bring it to the setup call and we'll confirm what the integration looks like before you commit.
Physiotherapists are registered health practitioners, and AHPRA's advertising guidance restricts the use of testimonials about clinical care in advertising. Revii's templates are written to ask about the patient's experience of the clinic, covering booking, communication, reception and the practicalities, rather than clinical results, and we keep any display of reviews on your own website separate and optional. We recommend running your final wording past AHPRA's advertising guidelines or the Australian Physiotherapy Association before you go live.
They ask how the patient found the experience of dealing with your clinic: how easy it was to get an appointment, how they were looked after at reception, whether the plan was explained clearly, parking and wait times. The invite is a short SMS with a direct link, and an email reminder follows if it isn't opened within 48 hours.
No. Revii only needs what's required to send an invite: a first name, a mobile number or email address, and the signal that an appointment was completed. Clinical notes stay in your practice management system. Personal information is handled in line with the Australian Privacy Principles.
Yes. Revii adheres to the Spam Act 2003 and the Australian Privacy Principles. Every SMS and email includes opt-out, and invites are only sent to your own patients following an appointment they attended.
If a patient indicates a problem, they're routed to a private feedback form that alerts your practice manager rather than being pushed toward a public review. That gives you the chance to call them back and sort it out directly, which is usually a better outcome for the patient and the clinic.
Yes. Multi-site practices can direct invites to the correct Google Business Profile based on which location the patient attended, and reporting breaks feedback down by practitioner so you can see who your patients are naming.
Plans are $179, $299 or $499 per month depending on volume and features, month-to-month with no lock-in contract. You start on a 14-day free trial, and you can change plan or cancel at any time.
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